• Quality is embedded default on every action executed.
• Quality is Non-Negotiable at Bimal Pharma Pvt. Ltd.
• Quality is achievable,
• By building Quality awareness into the DNA of each and every employee And
• When The Management treats Quality as Non-Negotiable overruling any commercial consideration in favour of Quality Assurance.
• 100% Quality Assurance and Customer Satisfaction is maintained, when QMS (Quality Management System) is Monitored, Measured, Evaluated and Enhanced, regularly under Top Management Responsibility, and also with all Employees’ Responsibility within their own areas of work, to ensure that Quality is embedded within the whole of company.
• To achieve Total Customer Satisfaction (TCS) and Total Quality Management (TQM), throughout our business, we emphasize ;
• Regular Gathering & Monitoring of Customer Feedback
• Customer Complaint Procedure
• Selection and Performance monitoring of Suppliers against Set Criteria
• Training & Development of Employees
• Regular Audit of our Internal Processes
• Management Reviews, at planned intervals, of Audit Results, Customer Feedback & Complaints